Frequently Asked Questions

Billing & Invoicing

Are my credit card details safe?

This website uses SSL encryption to ensure your credit card details remain safe. You can see this in the web browser where it states Our payment merchants capture this information securely.

How long until I get my order?

All of the products on the HACCP Mentor website are ‘digital’. They are delivered to you electronically to the email address that you provided during the check out process. Templates After you have successfully purchased any of our templates, you will receive a confirmation email which includes the product download links. All you need to do is click on the links to download your digital product. Please note that all product links have an expiry time and download limit. Online Training After you have successfully purchased any of our online training, you will receive a confirmation email which includes your user name and password. You can then use these details to log into your training area.

How will I know that my order has been successful?

You will receive a confirmation email of your order when it has been successful. Please ensure that you correctly enter your email address. If you do not receive a confirmation email within 48 hours (business hours) please contact us.

When I pay through Paypal the company name states Better Eating Better Health PTY LTD.

To be able to offer the option of Paypal and payment through credit cards, our business uses Better Eating Better Health Pty Ltd for payment processing. Please contact us directly should you have any issues with this payment method. If you feel uncomfortable using this method, please contact us for manual payment options.

How will I know that my order has been successful?

You will receive a confirmation email of your order when it has been successful. Please ensure that you correctly enter your email address. If you do not receive a confirmation email within 48 hours (business hours) please contact us.

I live in Australia – will there be GST on my order?

All prices are quoted in US dollars. The amount that the US dollar converts to includes GST for Australian taxation purposes.

Can I use the training kits to train staff in different food businesses?

The training kit can only be used in one food business. Copyright and licence rights apply. If you would like to training across multiple food businesses, please purchase additional copies.


Can you develop custom training for our business?

We sure can! Please send us an email and we will put together a quote for you.

How many staff can I train in my business using the training kit?

Unlimited. You can train as many staff as you like as long as they all work in the one business.

All of the training kits include a competency assessment. What format is this provided in?

All competency assessments that are included as part of the training kits are paper based. As part of the kit you are provided with a ‘paper’ version that participants are required to complete by hand. You are then required to manually mark this assessment against the answer sheet provided in the kit. If you are looking for an online assessment process, please contact us.

My name is incorrect on my training certificate. How do I fix this?

After you have successfully completed the assessment associated with the online training course, you will be able to download a certificate of completion or a certificate of competency. To ensure that the correct name prints on the certificate you need to update your details in your profile. To do this: Hover on ‘My training” and then Select/click “My Account”. Change your ‘name as required. This is then name that will be used on your certificate.

How do I open a zip file?

All of our templates are ready for download in your account and are formatted in a zip file. To open this zip file after you have downloaded it to your preferred location on your computer, click on the right mouse button and select ‘Extract All’ from the options.

Why can’t I see any available downloads in my account?

You have already downloaded the product and have reached the download limit for you purchased template. If you think that this is incorrect please contact us and provide us with your order number.

How do I access the templates that I have purchased?

All purchased templates can be accessed and downloaded from a restricted login area of the HACCP Mentor Website Sign into your account using the “Login” button in the top page navigation menu. • You would have set up your user name and password when you purchased your product. • Hover on “Dashboard” and then click on “My Templates”. • Click on the “Downloads” tab. • You can view your available downloads from this area. The number of times you can download the template is also limited. Downloads are not to be shared. If you clicked on any of the links in your order email, that would also count as a download (rather than having to log into the HACCP Mentor website

How do I write a review on a product?

After you have purchased and completed a course you may leave a review. To ensure the credibility of reviews on our products, you must have purchased the course. To leave a review:
(1) Log into your account
(2) Click on the “shop” tab in the top navigation bar.
(3) Select a product that you have purchased and wish to leave a review on.
(4) Write your review

How is the training formatted?

The training delivered by HACCP Mentor is through e-learning. Courses are presented as visuals with a mixture of videos (with voice over) and text. To see a sample, please sign up for any of our free courses.

How do I change my password and user details?

You can easily change your user details, including your password by clicking on the ‘my account’ tab in the training navigation bar.

IT Technical

The training videos are not showing. How do I fix this?

The most common reason that a training video may not show in a lesson or topic is due to the configuration of your internet browser. This can be easily fixed by updating your settings to allow adobe flash player. Issues may also occur after a browser update. Please follow these instructions to check and update your settings in Chrome browser.

What computer operating system do I need?

Operating Systems Supported

The HACCP Mentor training videos are able to be viewed on almost every OS including Mac OS, Windows and Linux.

Browsers Supported

We also work with all of the major browsers and versions of Internet Explorer, Firefox, Safari, Chrome, Opera, etc. Online training delivered through the HACCP Mentor website uses online videos which will work on any browser that supports Adobe Flash and/or HTML5. The only requirement for viewing Flash content is Flash Player 9 or greater. To check which version of Flash you are running, head to their download page.

To ensure the best play-back, we typically recommend remaining up to date with your Flash version whenever possible. For media other than video, an up-to-date PDF reader is required. You can download Adobe PDF reader by clicking here.

Mobile OS Support

If you can view videos on your mobile device from YouTube or any major video site, you should be able to view any of the video training materials used by HACCP Mentor. At this point, there are basically two main methods to view video on the mobile web: Flash and HTML5. Newer Android phones (4.1 and up) and iOS devices, such as iPhones and iPads, support HTML5. Older Android devices have a native playback mode and support for flash.

We have found the most consistent support on all iOS devices, and Android devices running version 2.2 or later. Blackberry at this point supports neither HTML5 or Flash. As a result, there is not a consistently available way to deliver video via the web to Blackberry devices.

Internet Connection Speed

The minimum viable connection speed to reliably stream videos used in our training matieral is about 768 kilobits per second (equal to .768 megabits per second). We recommend a connection speed of at least 5 megabits per second for an optimal experience with HD capability.

Do I have to be connected to internet to view my training?

Yes. The training provided by HACCP Mentor is hosted online. This means that you can view anywhere, at any time, as long as your device is connected to the internet.

Can I view my training on my mobile device?

Absolutely. As long as you are connected to the internet using a smart device. These include apple and android devices (phones or tablets)

How do I login?

Click on “login” which is located up the top of your screen in the navigation bar. Enter your user name and password. Your user name and password were sent to your email after you purchased your course or training.

I forgot my password?

To re-set your password please click here. You will need to know your user name or email address to be able to re-set your password.

I did not get my login details sent to me after I purchased a training product.

When you purchase a course or training from HACCP Mentor, your user name and password are automatically sent to you. This occurs when your payment has been successful. Your user name and password are sent to the email address that you provided during the checkout process. Please check your SPAM or JUNK folders in your email program.